Return & Refund Policy for Compu Cart

Introduction

At Compu Cart, an authorized partner of HP, we are committed to ensuring your complete satisfaction with your purchase. This Return & Refund Policy is aligned with HP Inc.’s standards to provide you with a smooth and hassle-free experience.

1. Returns

  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Items that have been used, altered, or damaged are not eligible for return.
  • Time Frame: You have 30 calendar days from the date of receipt to return an item.
  • Non-Returnable Items: Certain items are exempt from being returned, including:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

2. Return Process

  • Request a Return: To initiate a return, please contact our customer service team at returns@compucart.store with your order number and the reason for the return.
  • Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

3. Refunds

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Exchanges

  • Eligibility: Items can only be exchanged if they are defective or damaged. If you need to exchange an item, please contact us at returns@compucart.store.
  • Process: Once the defective or damaged item is received and inspected, we will send you a replacement item. If the item is no longer available, we will offer you a refund or an alternative product.

5. Cancellations

  • Order Cancellation: Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at orders@compucart.store. Once an order has been shipped, it cannot be canceled and must be processed as a return.

6. Contact Us If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Effective Date This Return & Refund Policy is effective as of July 12, 2024.

Thank you for shopping at Compu Cart. We appreciate your business and are committed to providing you with the best products and service.